Our customer charter.
The promises we make to every subscription client. Public, specific, and checkable — because vague promises aren’t worth much.
“If we don’t do these things, we’re not the right crew for you. Hold us to them.”— Linus
You'll know when we're coming.
Every subscription client gets an SMS the day before each scheduled visit. If we need to reschedule for weather, you'll know before 7am.
The same crew, as much as we can.
Consistency matters. Same two or three faces, knowing your gate code, where the bins go, and whether the dog is friendly.
We don't leave a mess.
Paths blown, edges cleaned, no clippings on the driveway, no piles behind the shed. Your property looks better when we leave than when we arrived.
We'll tell you what we noticed.
If your hedge needs a hard reset next season, you'll hear it from us. If a tree's looking unwell, we'll flag it. If a bed needs feeding, we'll let you know.
Quotes in writing, no surprises.
Anything outside your subscription is quoted in writing first. Never a surprise invoice. Never "while we were there".
We'll answer within one business day.
Phone, email, SMS — you'll hear back from us within one business day, every time. Most days, much faster.
If we mess up, we fix it.
Missed a spot, damaged a sprinkler, knocked a pot? Tell us. We come back. No quibbling.
No lock-in, ever.
Subscriptions run month to month. One month's written notice to pause, change or cancel. If we're not doing right by you, you walk.