Terms & conditions.

1. The agreement

These terms apply to all garden maintenance services provided by Two Teens and a Trailer (“we”, “us”) to you (“the customer”), whether on a one-off basis or under a recurring subscription plan.

2. Quotes and bookings

All quotes are valid for 30 days. A booking is confirmed once you have accepted the quote in writing (email or SMS) and we have scheduled your first visit.

3. Subscription plans

Our monthly subscription plans (Essential Care, Complete Maintenance, Total Property Care) are billed monthly in advance by direct debit. The plan continues until you cancel.

• You can pause, upgrade or downgrade your plan with one month's written notice.
• Cancellation requires one month's written notice.
• There is no lock-in contract.
• Services not used in a given month do not roll over.

4. One-off jobs

One-off jobs are quoted on a per-job basis. Payment is due within 7 days of completion unless otherwise agreed in writing.

5. Access and safety

You agree to provide safe and reasonable access to your property on scheduled visit days. Where access requires keys, codes or arrangements, you will provide these in advance.

We reserve the right to refuse to perform any work we consider unsafe, including but not limited to tree work in adverse weather conditions.

6. Liability and insurance

We hold public liability insurance for all garden maintenance and tree work undertaken. Certificates available on request.

We are not liable for pre-existing damage to property, hidden infrastructure (e.g. irrigation, electrical, plumbing) we could not reasonably have known about, or damage caused by events outside our control.

7. Tree work and LiRo partnership

Standard tree pruning, dead-wooding and fruit tree work is performed by Two Teens and a Trailer. Larger tree removals, crane-assisted work, and hazardous tree jobs are performed under our partnership with LiRo Tree Services, who hold their own insurance and certifications for that work.

8. Photos and portfolio

We may take photos of work performed for our records. We will not use photos of your property for marketing purposes without your written consent.

9. Weather and rescheduling

In severe weather we may reschedule visits for safety reasons. Where this occurs we will notify you by SMS and reschedule to the next available date.

10. Pricing changes

Subscription pricing may be reviewed annually. You will receive at least 30 days' written notice of any price change.

11. Governing law

These terms are governed by the laws of the Australian Capital Territory.

12. Contact

Questions about these terms can be directed to:

• Email: admin@twoteensandatrailer.com.au
• Phone: 0407 195 487