Effective date: January 2026
Two Teens and a Trailer (“we”, “us”, “our”) is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information we collect
When you contact us, request a quote, or subscribe to a maintenance plan, we may collect:
- Your name, email address, phone number, and physical address
- Details of your property and garden requirements
- Payment details (processed via our payment partner — we do not store full card details)
- Photographs of your property taken before, during and after work, for our records and (where consent is given) for our portfolio
How we use your information
We use your information to:
- Provide you with quotes, garden maintenance services and customer support
- Schedule and manage your subscription or one-off bookings
- Send invoices and receipts
- Communicate updates about your service and respond to enquiries
- Improve our services and (with your consent) showcase our work
Sharing your information
We do not sell your personal information. We may share it only with:
- Our team members directly involved in providing your service
- Our trusted partner LiRo Tree Services where larger tree work is required
- Service providers who help us run the business (e.g. payment processors, accounting software)
- Authorities, where legally required
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request that incorrect information be corrected
- Request that we delete your information (subject to legal record-keeping obligations)
- Opt out of marketing communications at any time
Cookies and tracking
Our website may use cookies to remember your preferences and help us understand how visitors use the site. You can disable cookies in your browser settings.
Contact us
If you have questions about this policy or want to exercise your rights, contact us:
- Email: admin@twoteensandatrailer.com.au
- Phone: 0407 195 487
This policy is governed by Australian law and the Privacy Act 1988 (Cth).